Here are the most frequently asked questions that we receive about our fundraising activities. If you have a question that is not covered here, please don’t hesitate to contact a donor relations representative who will be happy to assist you.

  • Did you get my donation?

    Donations made online are processed right away. Donations made by phone or mail are processed within a few weeks of receiving the gift.  We usually allow 1 or 2 weeks for mail to reach us.  Tax receipts are issued after credit cards are processed or cheques are cashed. If it has been more than 6 weeks since you made your donation and it hasn’t been processed, please let us know.

  • How can I make a gift in honour of someone else?

  • How do I change my monthly donation?

    To update your banking or credit card information or to modify the amount of your gift, please contact us by phone at 1-800-982-7903 or by email at

  • How much of my donation goes towards helping people/annual report/financials/etc

  • I have items (medical supplies, pharmaceuticals, toys, etc) to donate.

    We appreciate your desire to help, but please don’t send material goods to us. Our supplies come pre-packaged from a central warehouse and we are unable to accept donations of any items.

  • When do I get my tax receipt?

    Tax receipts for monthly donations are issued by mail by February every year. 

    If you have lost or misplaced your receipt, please contact us by phone or email, including your full name and address. If you have moved, please provide both your old address and your new address.